Frequently Asked Questions

Welcome to JustBe Botanicals FAQ

Looking for a little clarity? You’re in the right place.

At JustBe Botanicals, we know that choosing skincare and wellbeing products, especially when you have sensitive skin or buying a thoughtful gift can come with questions. 

Whether you’re wondering about our ingredients, gift options or how to get the most out of your JustBe rituals, we’re here to help.

And if you can’t find what you’re looking for, we’re always just a message away. 

General Questions

What is the best natural skincare for sensitive skin?
Our gentle formulas use coconut oil and soothing botanicals for a kind, effective approach. We choose to blend with natural ingredients that you and your skin understand.

Why choose nut-free skincare?
Nut allergies are increasingly common. We use coconut oil instead of nut oils to ensure our products are safe for allergy-conscious customers.

What does multi-sensory skincare mean?
Our products are designed to nourish your skin, senses and emotions through touch, texture and scent.

How does scent affect mood?
Aromatherapy uses essential oils to trigger emotional responses in the lymbic system - the part of the brain where memories and emotions are stored. Our blends are crafted to uplift, calm, or centre your mood through aromatherapy. Read more about the science and ritual of aromatherapy in this blog.

How can I create a relaxing self-care routine?
You could start with an enriched soap or wash your skin with our refreshing cleansing gel or nourish your skin with a body oil or body butter. During the day spritz your face with an uplifting toner, roll on a pulse-point blend or enjoy a moment of mindfulness with couple of squares of aromatherapy chocolate. In the evening, give yourself permission to pause when making a pot of herbal tea or lighting a candle.

Skincare Questions

Is JustBe skincare suitable for sensitive or allergy-prone skin?
Yes. Our nut-free, plant-powered products avoid common allergens and are especially suited to sensitive skin and are free from harsh ingredients. For peace of ind, you can check the full ingredients list or reach out to us - we're here to help.

Are your products vegan and cruelty-free?
All our products are cruelty-free. The vast majority are vegan, please check individual product listings for full details. The following products from our facial collection contains beeswax: Eye Makeup Remover, Cleansing Balm, Gentle Exfoliator. Milk is an ingredient in the milk and white chocolate bars.

What essential oils do you use for sensitive skin and promote positive ageing?
We use gentle oils like geranium, petitgrain and mandarin to reduce inflammation, assist the skins healing process and promote radiance.

What’s the difference between your moisturisers and facial oils?
Our moisturisers are light and hydrating, perfect for daily use. Oils are richer and deeply nourishing, ideal for dry, mature skin or night-time rituals.

How long do your products last?
Hand crafted in small batches with natural ingredients, our products are best enjoyed within 6-12 months of opening. To keep them at their freshest, use the spatula that comes with the body butter and body salts, store in a cool, dry place away from direct sunlight.

Do you offer sample sizes or travel-friendly options?
Yes. Many of our skincare and aromatherapy products come in travel sizes, perfect for trying, gifting, or taking on holiday. Make sure to add a free sample of our Radiant Eye Cream when placing your order.

Gifting

What’s included in a JustBe gift set?
Our gift sets vary dependent on budget. They typically include combinations of soap, rollerballs, body oils, and chocolate all curated by mood and intention. 

Can I personalise a wellbeing gift?
Yes and you can include a handwritten gift note with any order.

Are your chocolates vegan or dairy-free?
The three dark chocolate bars: Kind, Loved and Detox are 70% cocoa and are vegan friendly. The milk and white chocolate bars contain milk.

What’s the difference between Happy, Tranquil and other blends?
Each blend is designed to support a different mood: Happy is uplifting, Tranquil is grounding, Pure is soothing, Active is motivating, Radiant is nourishing, Detox is cleansing.

How long do your candles burn?
Our candles are slow-burning and made with natural soya wax offering a burn time of 32+ hours.

Are your candles made with natural fragrance?
Yes. We use essential oils for a clean, natural scent that supports emotional wellbeing.

Orders, Shipping & Customer Care

How fast is delivery and is your packaging eco-friendly?
We aim to dispatch within 1–2 working days. We use minimal plastic and recyclable packaging wherever possible. UK deliveries usually arrive in 3-5 days, while international journeys may take a little longer.

Is it safe to use JustBe products during pregnancy?
We recommend consulting your healthcare provider. The JustBe Pure range uses a blend of Mandarin and Lavender essential oils that are widely believed to be safe to use during second and third trimester of pregancy. As sense of smell can be heightened during pregnancy, the percentage of aromatherapy oils is also less than in the other blends.

Do you ship internationally?
Yes. The shipping rates for shipping outside the UK will be calculated and added at checkout.

Can I subscribe or reorder easily?
Please let us know if you'd be interested in subscription options for easy repeat ordering. 

What’s your returns policy?
If you're not satisfied with your order, please contact us within 14 days. We’re always happy to help.

How can I contact JustBe Botanicals?
Reach us at hello@justbebotanicals.co.uk or DM us on Instagram.

Where are your products made?
All of our skincare and aromatherapy products are hand-blended in small batches in Scotland.

What’s your most popular gift set?
Our "JustBe Happy" and "JustBe Radiant" gift sets are customer favourites, perfect for birthdays, thank-you gifts or mindful self-care.

Where can I find customer reviews?
You can read real customer feedback here: Reviews

Do you have social media?
Yes! Follow us on Instagram for rituals, behind-the-scenes, and product tips → @justbebotanicals